JOINT SERVICES GET THUMBS UP

People living in Clifton have given the thumbs up to the Joint Service Centre that serves the community. The results of this year’s user surveys for Clifton Cornerstone show that the overwhelming majority of local people rate the centre highly for good access, having a welcoming feel and for providing a wide range of public and community services all delivered in one convenient place.
The user surveys are conducted each year to gauge local feeling and levels of customer satisfaction with the provision of Nottingham City Council, NHS, Nottingham City Homes and community services from two service centres, alsoincluding the one in Hyson Green. 
Clifton Cornerstone opened in April 2006 and this fifth survey of its users found that the centre is rated as easily accessible by 84% of respondents, 98% think the location as easy to get to and more than 90% of service users find the centre welcoming. More than 93% of service users believe that services are better for being delivered all in one place.
Val Langham, centre manager at Clifton Cornerstone: “It’s fantastic that so many people took part and gave us their feedback. Cornerstone was the first Joint Service Centre to open and it has really transformed the way services are delivered in Clifton.”
Councillor Dave Trimble, Portfolio Holder for Leisure, Culture and Customers, added: “We’re delighted that the response to Joint Service Centres has been so positive. By asking service users what they think, we are able to see what’s working well and where improvements need to be made.”
Sharon Pickett, Assistant Director of Estates Commissioning at NHS Nottingham City, said: “We are currently developing two more projects, providing Joint Service Centres for Bulwell and St Anns, so that more city residents can benefit from improved services and the local regeneration that facilities like this bring.”
The Mary Potter Centre in Hyson Green opened in June 2008 and this second survey of its users found that 98% of respondents are satisfied or very satisfied with the services provided, 87% agree or strongly agree that the centre is welcoming and 91% of services users agree or strongly agree that services are better for being delivered all in one place. In addition, 98% of service users find the Centre to be accessible and 97% think that its location is easy to get to.
At Clifton Cornerstone, 150 local people filled in the survey and at The Mary Potter Centre 194 people responded.